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Understanding the cultural antecedents of quality management in tourism

Muskat, Birgit, Muskat, Matthias and Blackman, Deborah 2013, Understanding the cultural antecedents of quality management in tourism, Managing service quality, vol. 23, no. 2, pp. 131-148, doi: 10.1108/09604521311303417.

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Title Understanding the cultural antecedents of quality management in tourism
Author(s) Muskat, Birgit
Muskat, Matthias
Blackman, Deborah
Journal name Managing service quality
Volume number 23
Issue number 2
Start page 131
End page 148
Total pages 18
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2013
ISSN 0960-4529
Keyword(s) Germany
tourism
total quality management
culture
holistic quality management
tourism organizations
social sciences
management
business & economics
Language eng
DOI 10.1108/09604521311303417
Field of Research 15 Commerce, Management, Tourism And Services
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2013, Emerald Group Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30106098

Document type: Journal Article
Collection: Department of Management
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