Employee Empowerment: The Rhetoric and the Reality Muskat, Birgit 2011, Employee Empowerment: The Rhetoric and the Reality, MANAGING SERVICE QUALITY, vol. 21, no. 6, pp. 688-690, doi: 10.1108/09604521111185655. Title Employee Empowerment: The Rhetoric and the Reality Author(s) Muskat, Birgit orcid.org/0000-0003-2905-6836 Journal name MANAGING SERVICE QUALITY Volume number 21 Issue number 6 Start page 688 End page 690 Total pages 3 Publisher EMERALD GROUP PUBLISHING LIMITED Place of publication Bingley, Eng. Publication date 2011-01-01 ISSN 0960-4529 Keyword(s) Social Sciences Management Business & Economics Language eng DOI 10.1108/09604521111185655 HERDC Research category CN.1 Other journal article Persistent URL http://hdl.handle.net/10536/DRO/DU:30106299 Document type: Journal Article Collection: Faculty of Business and Law Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Thu, 15 Feb 2018, 10:31:35 EST Fri, 16 Feb 2018, 04:00:35 EST Sat, 17 Feb 2018, 05:04:01 EST Thu, 24 May 2018, 16:03:30 EST Thu, 24 May 2018, 16:05:57 EST Thu, 24 May 2018, 16:06:34 EST Filtered Full Citation counts:   Cited 2 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 13 Abstract Views  -  Detailed Statistics Created: Thu, 15 Feb 2018, 10:31:35 EST

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