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Deck the halls with boughs of holly to soften evaluations of service failure

Newton, Joshua D., Wong, Jimmy and Casidy, Riza 2018, Deck the halls with boughs of holly to soften evaluations of service failure, Journal of Service Research, doi: 10.1177/1094670518755316.

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Title Deck the halls with boughs of holly to soften evaluations of service failure
Author(s) Newton, Joshua D.ORCID iD for Newton, Joshua D. orcid.org/0000-0002-7892-361X
Wong, Jimmy
Casidy, RizaORCID iD for Casidy, Riza orcid.org/0000-0002-6836-245X
Journal name Journal of Service Research
Total pages 16
Publisher SAGE Publications
Place of publication Thousand Oaks, Calif.
Publication date 2018-02-25
ISSN 1094-6705
Keyword(s) service failure
satisfaction
religion
forgiveness
interactional justice
Language eng
DOI 10.1177/1094670518755316
Field of Research 1505 Marketing
1504 Commercial Services
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2018, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30106583

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Marketing
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Created: Tue, 27 Feb 2018, 18:11:10 EST

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