What do online complainers want? An examination of the justice motivations and the moral implications of vigilante and reparation schemas

Grégoire, Yany, Legoux, Renaud, Tripp, Thomas M, Radanielina-Hita, Marie-Louise, Joireman, Jeffrey and Rotman, Jeffrey D 2018, What do online complainers want? An examination of the justice motivations and the moral implications of vigilante and reparation schemas, Journal of business ethics, pp. 1-22, doi: 10.1007/s10551-018-3850-1.

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Title What do online complainers want? An examination of the justice motivations and the moral implications of vigilante and reparation schemas
Author(s) Grégoire, Yany
Legoux, Renaud
Tripp, Thomas M
Radanielina-Hita, Marie-Louise
Joireman, Jeffrey
Rotman, Jeffrey DORCID iD for Rotman, Jeffrey D orcid.org/0000-0001-8823-4351
Journal name Journal of business ethics
Start page 1
End page 22
Total pages 22
Publisher Springer
Place of publication Dordrecht, The Netherlands
Publication date 2018-03-24
ISSN 0167-4544
1573-0697
Keyword(s) online complaining
justice theory
service failure
customer revenge
cognitive schemas
confict frames
ethics consumer behavior
textual analysis
Notes In press
Language eng
DOI 10.1007/s10551-018-3850-1
Field of Research 1503 Business And Management
2201 Applied Ethics
1505 Marketing
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2018, Springer Science+Business Media B.V., part of Springer Nature
Persistent URL http://hdl.handle.net/10536/DRO/DU:30107606

Document type: Journal Article
Collection: Department of Marketing
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