Design for service inclusion: creating inclusive service systems by 2050

Fisk, Raymond P., Dean, Alison M., Alkire (née Nasr), Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola and Rosenbaum, Mark Scott 2018, Design for service inclusion: creating inclusive service systems by 2050, Journal of service management, vol. 29, no. 5, pp. 834-858, doi: 10.1108/JOSM-05-2018-0121.

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Title Design for service inclusion: creating inclusive service systems by 2050
Author(s) Fisk, Raymond P.
Dean, Alison M.
Alkire (née Nasr), Linda
Joubert, Alison
Previte, Josephine
Robertson, NicholaORCID iD for Robertson, Nichola orcid.org/0000-0002-9564-0945
Rosenbaum, Mark Scott
Journal name Journal of service management
Volume number 29
Issue number 5
Start page 834
End page 858
Total pages 25
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2018
ISSN 1757-5818
Keyword(s) well-being
service design
transformative service research
vulnerable customers
service inclusion
Language eng
DOI 10.1108/JOSM-05-2018-0121
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2018, Emerald Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30113893

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Marketing
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