Development of the Organisational Health Literacy Responsiveness (Org-HLR) self-assessment tool and process Trezona, Anita, Dodson, Sarity and Osborne, Richard H 2018, Development of the Organisational Health Literacy Responsiveness (Org-HLR) self-assessment tool and process, BMC health services research, vol. 18, pp. 1-10, doi: 10.1186/s12913-018-3499-6. Attached Files Name Description MIMEType Size Downloads Title Development of the Organisational Health Literacy Responsiveness (Org-HLR) self-assessment tool and process Author(s) Trezona, Anita orcid.org/0000-0003-3099-5056 Dodson, Sarity Osborne, Richard H Journal name BMC health services research Volume number 18 Article ID 694 Start page 1 End page 10 Total pages 10 Publisher BioMed Central Place of publication London, Eng. Publication date 2018-09-06 ISSN 1472-6963 Keyword(s) health literacy health literacy responsiveness health systems access health service improvement self-assessment science & technology life sciences & biomedicine health care sciences & services Summary BACKGROUND: The World Health Organization describes health literacy as a critical determinant of health and driver of citizen empowerment and health equity. Several studies have shown that health literacy is associated with a range of socioeconomic factors including educational attainment, financial position and ethnicity. The complexity of the health system influences how well a person is able to engage with information and services. Health organisations can empower the populations they serve and address inequity by ensuring they are health literacy responsive. The aim of this study was to develop the Organisational Health Literacy Responsiveness self-assessment tool (Org-HLR Tool), and an assessment process to support organisations with application of the tool. METHODS: A co-design workshop with health and social service professionals was undertaken to inform the structure of the tool and assessment process. Participants critiqued existing self-assessment tools and discussed the likely utility of the data they generate. A review of widely used organisational performance assessment tools informed the structure and self-assessment process. The Organisational Health Literacy Responsiveness (Org-HLR) Framework (with seven domains/24 sub-domains) provided the structure for the assessment dimensions of the tool. The performance indicators were drawn from raw data collected during development of the Org-HLR Framework. RESULTS: Twenty-two professionals participated in the workshop. Based on the feedback provided and a review of existing tools, a multi-stage, group-based assessment process for implementing the Org-HLR Tool was developed. The assessment process was divided into three parts; i) reflection; ii) self-rating; and iii) priority setting, each supported by a corresponding tool. The self-rating tool, consistent with the Org-HLR Framework, was divided into: External policy and funding environment; Leadership and culture; Systems, processes and policies; Access to services and programs; Community engagement and partnerships; Communication practices and standards; Workforce. Each of these had 1 to 5 sub-dimensions (24 in total), and 135 performance indicators. CONCLUSIONS: The Org-HLR Tool and assessment process were developed to address a gap in available tools to support organisations to assess their health literacy responsiveness, and prioritise and plan their quality improvement activities. The tool is currently in the field for further utility and acceptability testing. Language eng DOI 10.1186/s12913-018-3499-6 Field of Research 1117 Public Health And Health Services 0807 Library And Information Studies HERDC Research category C1 Refereed article in a scholarly journal Copyright notice ©2018, The Author(s) Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30117439 Document type: Journal Article Collections: Faculty of Health School of Health and Social Development Open Access Collection Related Links Link Description Link to full-text (open access)   Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Thu, 31 Jan 2019, 10:42:30 EST Thu, 31 Jan 2019, 10:43:42 EST Fri, 01 Feb 2019, 04:04:34 EST Fri, 01 Feb 2019, 07:07:48 EST Sat, 09 Feb 2019, 05:04:34 EST Fri, 01 Mar 2019, 13:56:20 EST Fri, 01 Mar 2019, 13:58:57 EST Fri, 01 Mar 2019, 13:59:33 EST Thu, 14 Nov 2019, 20:37:24 EST Filtered Full Citation counts:   Cited 10 times in TR Web of Science Cited 12 times in Scopus Search Google Scholar Access Statistics: 260 Abstract Views, 2 File Downloads  -  Detailed Statistics Created: Thu, 31 Jan 2019, 10:43:42 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.