Customer service communication with customers with disability

Taylor, Susan Elizabeth, Balandin, Susan, Wilson, Erin and Murfitt, Kevin 2019, Customer service communication with customers with disability, Journal of consumer marketing, vol. 36, no. 1, pp. 228-239, doi: 10.1108/JCM-10-2017-2400.

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Title Customer service communication with customers with disability
Author(s) Taylor, Susan Elizabeth
Balandin, SusanORCID iD for Balandin, Susan
Wilson, ErinORCID iD for Wilson, Erin
Murfitt, Kevin
Journal name Journal of consumer marketing
Volume number 36
Issue number 1
Start page 228
End page 239
Total pages 12
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2019
ISSN 0736-3761
Keyword(s) Communication
Language eng
DOI 10.1108/JCM-10-2017-2400
Field of Research MD Multidisciplinary
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2019, Emerald Publishing Limited
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Document type: Journal Article
Collections: Faculty of Health
School of Health and Social Development
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Created: Mon, 18 Feb 2019, 12:39:19 EST

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