Negative workplace gossip: its impact on customer service performance and moderating roles of trait mindfulness and forgiveness

Babalola, Mayowa T, Ren, Shuang, Kobinah, Thomas, Qu, Yuanmei E, Garba, Omale A and Guo, Liang 2019, Negative workplace gossip: its impact on customer service performance and moderating roles of trait mindfulness and forgiveness, International journal of hospitality management, vol. 80, pp. 136-143, doi: 10.1016/j.ijhm.2019.02.007.

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Title Negative workplace gossip: its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Author(s) Babalola, Mayowa T
Ren, ShuangORCID iD for Ren, Shuang orcid.org/0000-0002-8768-8447
Kobinah, Thomas
Qu, Yuanmei E
Garba, Omale A
Guo, Liang
Journal name International journal of hospitality management
Volume number 80
Start page 136
End page 143
Total pages 8
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2019-07
ISSN 0278-4319
Keyword(s) negative workplace gossip
negative mood
trait mindfulness
trait forgiveness
customer service performance
Language eng
DOI 10.1016/j.ijhm.2019.02.007
Field of Research 1504 Commercial Services
1506 Tourism
1505 Marketing
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2019, Elsevier Ltd.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30118898

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Management
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