A review of customer relationship (CRM) implications: benefits and challenges in construction organizations
Preece, Ch., Chong, H.Y., Golizadeh, H. and Rogers, J. 2015, A review of customer relationship (CRM) implications: benefits and challenges in construction organizations, International journal of civil engineering, vol. 13, no. 3, pp. 362-371, doi: 10.22068/IJCE.13.3.362.
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A review of customer relationship (CRM) implications: benefits and challenges in construction organizations
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