The role of empathy in the service experience

Tan, Adrian Heng Tsai, Muskat, Birgit and Johns, Raechel 2019, The role of empathy in the service experience, Journal of service theory and practice, vol. 29, no. 2, pp. 142-164, doi: 10.1108/JSTP-10-2018-0221.

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Title The role of empathy in the service experience
Author(s) Tan, Adrian Heng Tsai
Muskat, BirgitORCID iD for Muskat, Birgit
Johns, Raechel
Journal name Journal of service theory and practice
Volume number 29
Issue number 2
Start page 142
End page 164
Total pages 23
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2019
ISSN 2055-6225
Keyword(s) Co-creation
Service-dominant logic
Higher education
Service experience
Language eng
DOI 10.1108/JSTP-10-2018-0221
Indigenous content off
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2019, Emerald Publishing Limited
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Created: Mon, 03 Jun 2019, 15:42:00 EST

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