The role of empathy in the service experience

Tan, Adrian Heng Tsai, Muskat, Birgit and Johns, Raechel 2019, The role of empathy in the service experience, Journal of service theory and practice, pp. 1-23, doi: 10.1108/JSTP-10-2018-0221.

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Title The role of empathy in the service experience
Author(s) Tan, Adrian Heng Tsai
Muskat, BirgitORCID iD for Muskat, Birgit orcid.org/0000-0003-2905-6836
Johns, Raechel
Journal name Journal of service theory and practice
Start page 1
End page 23
Total pages 23
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2019
ISSN 2055-6225
Keyword(s) Co-creation
Service-dominant logic
Higher education
Empathy
Service experience
Notes In press
Language eng
DOI 10.1108/JSTP-10-2018-0221
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2019, Emerald Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30122407

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