A knowledge-rich similarity measure for improving IT incident resolution process Kang, Yong-Bin, Zaslavsky, Arkady, Krishnaswamy, Shonali and Bartolini, Claudio 2010, A knowledge-rich similarity measure for improving IT incident resolution process, in SAC'10 : Proceedings of the ACM Symposium on Applied Computing, ACM Press,, pp. 1781-1788, doi: 10.1145/1774088.1774466. Attached Files Name Description MIMEType Size Downloads Title A knowledge-rich similarity measure for improving IT incident resolution process Author(s) Kang, Yong-Bin Zaslavsky, Arkady orcid.org/0000-0003-1990-5734 Krishnaswamy, Shonali Bartolini, Claudio Conference location Sierre, Switzerland Conference dates 2010/03/22 - 2010/03/26 Title of proceedings SAC'10 : Proceedings of the ACM Symposium on Applied Computing Publication date 2010 Start page 1781 End page 1788 Total pages 8 Publisher ACM Press ISBN 9781605586380 Language eng DOI 10.1145/1774088.1774466 Indigenous content off HERDC Research category E1.1 Full written paper - refereed Persistent URL http://hdl.handle.net/10536/DRO/DU:30125084 Document type: Conference Paper Collections: Faculty of Science, Engineering and Built Environment School of Information Technology Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Tue, 09 Jul 2019, 14:52:26 EST Wed, 10 Jul 2019, 05:02:28 EST Wed, 10 Jul 2019, 06:03:25 EST Tue, 17 Nov 2020, 14:32:50 EST Tue, 17 Nov 2020, 14:34:04 EST Tue, 17 Nov 2020, 14:34:47 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 10 times in Scopus Search Google Scholar Access Statistics: 36 Abstract Views, 0 File Downloads  -  Detailed Statistics Created: Tue, 09 Jul 2019, 14:52:26 EST

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