A knowledge-rich similarity measure for improving IT incident resolution process

Kang, Yong-Bin, Zaslavsky, Arkady, Krishnaswamy, Shonali and Bartolini, Claudio 2010, A knowledge-rich similarity measure for improving IT incident resolution process, in SAC'10 : Proceedings of the ACM Symposium on Applied Computing, ACM Press,, pp. 1781-1788, doi: 10.1145/1774088.1774466.

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Title A knowledge-rich similarity measure for improving IT incident resolution process
Author(s) Kang, Yong-Bin
Zaslavsky, ArkadyORCID iD for Zaslavsky, Arkady orcid.org/0000-0003-1990-5734
Krishnaswamy, Shonali
Bartolini, Claudio
Conference location Sierre, Switzerland
Conference dates 2010/03/22 - 2010/03/26
Title of proceedings SAC'10 : Proceedings of the ACM Symposium on Applied Computing
Publication date 2010
Start page 1781
End page 1788
Total pages 8
Publisher ACM Press
ISBN 9781605586380
Language eng
DOI 10.1145/1774088.1774466
Indigenous content off
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30125084

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