A knowledge-rich similarity measure for improving IT incident resolution process
Kang, Yong-Bin, Zaslavsky, Arkady, Krishnaswamy, Shonali and Bartolini, Claudio 2010, A knowledge-rich similarity measure for improving IT incident resolution process, in SAC'10 : Proceedings of the ACM Symposium on Applied Computing, ACM Press,, pp. 1781-1788, doi: 10.1145/1774088.1774466.
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A knowledge-rich similarity measure for improving IT incident resolution process
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