Balancing stability and flexibility: The case of the California energy commission Custodio, Miguel Gabriel, Thorogood, Alan and Yetton, Philip 2006, Balancing stability and flexibility: The case of the California energy commission. In Desouza, Kevin C. (ed), Agile Information Systems: Conceptualization, Construction, and Management, Butterworth-Heinemann (Elsevier), Burlington, Mass., pp.83-96, doi: 10.4324/9780080463681. Title Balancing stability and flexibility: The case of the California energy commission Author(s) Custodio, Miguel Gabriel Thorogood, Alan Yetton, Philip orcid.org/0000-0001-8290-529X Title of book Agile Information Systems: Conceptualization, Construction, and Management Editor(s) Desouza, Kevin C. Publication date 2006 Chapter number 7 Total chapters 20 Start page 83 End page 96 Total pages 14 Publisher Butterworth-Heinemann (Elsevier) Place of Publication Burlington, Mass. Summary Organizations invest in Information Technology (IT) to drive current business performance, enable future business initiatives, and create business flexibility and agility (Weill and Broadbent, 1997; Weill, Subramani, and Broadbent, 2002; Ross, 2003). These benefits are well explored by both academics and practitioners (Brynjolfson and Hitt, 2000; Ross and Beath, 2002). They present two distinct and opposing views in relation to the impact of IT investment on organizational agility. One view is that IT can stabilize and facilitate business processes but can also obstruct the functional flexibility of organizations, making them slow and cumbersome in the face of emerging threats and opportunities. Such IT systems execute business policies and decisions that are hardwired by rigid, predefined process flows (Zoufaly, 2002). The development methods establish a legacy that dictates attitudes, behaviors, and understanding that are relevant to the past, with the organization becoming a “slave to the system” (Ward and Peppard, 2002). ISBN 0750682353 9780080463681 Edition 1st Language eng DOI 10.4324/9780080463681 Indigenous content off HERDC Research category B1.1 Book chapter Persistent URL http://hdl.handle.net/10536/DRO/DU:30126351 Document type: Book Chapter Collections: Faculty of Business and Law Department of Information Systems and Business Analytics Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Tue, 16 Jul 2019, 13:49:17 EST Wed, 17 Jul 2019, 05:03:01 EST Wed, 17 Jul 2019, 06:07:47 EST Fri, 06 Nov 2020, 10:20:12 EST Fri, 06 Nov 2020, 10:24:36 EST Fri, 06 Nov 2020, 10:28:20 EST Fri, 06 Nov 2020, 10:31:04 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 1 times in Scopus Search Google Scholar Access Statistics: 7 Abstract Views  -  Detailed Statistics Created: Tue, 16 Jul 2019, 13:49:17 EST

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