Managers' and employees' perceptions of communication in a service culture: a case study

Puth, Gustav and Ewing, Michael T 1998, Managers' and employees' perceptions of communication in a service culture: a case study, Corporate communications: an international journal, vol. 3, no. 3, pp. 106-114, doi: 10.1108/eb046559.

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Title Managers' and employees' perceptions of communication in a service culture: a case study
Author(s) Puth, Gustav
Ewing, Michael TORCID iD for Ewing, Michael T orcid.org/0000-0002-2260-2761
Journal name Corporate communications: an international journal
Volume number 3
Issue number 3
Start page 106
End page 114
Total pages 9
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 1998
ISSN 1356-3289
Keyword(s) Communications
Corporate culture
Customer service
Management
Motor industry
South Africa
Language eng
DOI 10.1108/eb046559
Indigenous content off
Field of Research 15 Commerce, Management, Tourism and Services
20 Language, Communication and Culture
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©1998, MCB UP Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30127883

Document type: Journal Article
Collections: Faculty of Business and Law
PVC's Office - Business and Law
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