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Conceptualising the relationship types and attributes that enable stakeholders to recruit SME farmer users into IS design

Parker, Craig, Agustiono, Wahyudi, Carr, Rodney and Saundage, Geethanjana Dilal 2019, Conceptualising the relationship types and attributes that enable stakeholders to recruit SME farmer users into IS design, Australasian journal of information systems, vol. 23, pp. 1-1, doi: 10.3127/ajis.v23i0.1943.

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Title Conceptualising the relationship types and attributes that enable stakeholders to recruit SME farmer users into IS design
Author(s) Parker, CraigORCID iD for Parker, Craig orcid.org/0000-0003-3785-8142
Agustiono, Wahyudi
Carr, Rodney
Saundage, Geethanjana DilalORCID iD for Saundage, Geethanjana Dilal orcid.org/0000-0001-6937-4789
Journal name Australasian journal of information systems
Volume number 23
Start page 1
End page 1
Total pages 30
Publisher Australasian Association for Information Systems
Place of publication Bruce, A.C.T.
Publication date 2019-12-31
ISSN 1449-8618
Keyword(s) Small and medium enterprises
Farmers
Information systems design
Social capital
Stakeholder theory
User recruitment
Summary It can be difficult for organisations which develop an information system (IS) for use by many small and medium enterprises (SMEs) to recruit SME personnel during IS design. The paper addresses this problem by exploring the nature of relationships that organisational stakeholders can use to recruit SME personnel during IS design, which has received little attention in the literature. We present an interpretive, revelatory case study of the insights from managers and field officers who recruited SME farmers during the design of an inter-organisational IS. We identified three relationship types, based on an existing framework in the literature derived from stakeholder theory, between managers of organisations; between managers and field officers; and between field officers and farmers. We extend this framework by incorporating relationship attributes based on social capital concepts: ties, shared cognition, structure, homophily and bridging capital. We found that the complex interplay of the three relationship types, and the degree of strength of the social capital attributes of these relationships, help explain how farmers were recruited into, or were discouraged from participating in, a lengthy IS design process.
Language eng
DOI 10.3127/ajis.v23i0.1943
Indigenous content off
Field of Research 150302 Business Information Systems
150314 Small Business Management
0806 Information Systems
1503 Business and Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2019, Parker, Agustiono, Carr & Saundage
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30131732

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.