Mix & Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

Stakhovych, Stanislav and Tamaddoni Jahromi, Ali 2020, Mix & Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation, Journal of Service Research, pp. 1-16, doi: 10.1177/1094670519898521.

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Title Mix & Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation
Author(s) Stakhovych, Stanislav
Tamaddoni Jahromi, AliORCID iD for Tamaddoni Jahromi, Ali orcid.org/0000-0002-5943-3172
Journal name Journal of Service Research
Start page 1
End page 16
Total pages 16
Publisher Sage Publications
Place of publication London, Eng.
Publication date 2020
ISSN 1094-6705
1552-7379
Keyword(s) service failure
customer complaints
tangible compensation
customer churn
RLV
customer base analysis
Social Sciences
Business
Business & Economics
MODERATING IMPACT
FAILURE RECOVERY
CUSTOMER
SATISFACTION
MODEL
EMPLOYEE
JUSTICE
Notes In Press
Language eng
DOI 10.1177/1094670519898521
Indigenous content off
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Persistent URL http://hdl.handle.net/10536/DRO/DU:30134708

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