Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity

Bavik, Ali and Bavik, Yuen Lam 2015, Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity, International journal of hospitality management, vol. 50, pp. 66-76, doi: 10.1016/j.ijhm.2015.07.011.

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Title Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity
Author(s) Bavik, Ali
Bavik, Yuen LamORCID iD for Bavik, Yuen Lam orcid.org/0000-0001-8147-2541
Journal name International journal of hospitality management
Volume number 50
Start page 66
End page 76
Total pages 11
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2015-09
ISSN 0278-4319
Keyword(s) Employee incivility
Customer retaliation
Psychological contract breach
Moral identity
Language eng
DOI 10.1016/j.ijhm.2015.07.011
Indigenous content off
Field of Research 1504 Commercial Services
1506 Tourism
1505 Marketing
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Persistent URL http://hdl.handle.net/10536/DRO/DU:30135801

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Management
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