Time lags, non-linearity and asymmetric effects in an extended service-profit chain

Strydom, Gregory, Ewing, Michael T. and Heggen, Campbell 2020, Time lags, non-linearity and asymmetric effects in an extended service-profit chain, European Journal of Marketing, pp. 1-21, doi: 10.1108/EJM-12-2019-0906.

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Title Time lags, non-linearity and asymmetric effects in an extended service-profit chain
Author(s) Strydom, Gregory
Ewing, Michael T.ORCID iD for Ewing, Michael T. orcid.org/0000-0002-2260-2761
Heggen, CampbellORCID iD for Heggen, Campbell orcid.org/0000-0002-6519-0090
Journal name European Journal of Marketing
Start page 1
End page 21
Total pages 21
Publisher Emerald
Place of publication Bingley, Eng.
Publication date 2020
ISSN 0309-0566
Keyword(s) Organisational performance
Customer retention
Customer satisfaction
Service-profit chain
Firm performance
Time lags
Non-linearity
Panel data
Social Sciences
Business
Business & Economics
STRUCTURAL EQUATION MODELS
ATTRIBUTE-LEVEL PERFORMANCE
LATENT INTERACTIONS
PRODUCTIVITY
QUALITY
PROFITABILITY
RETURN
LOYALTY
CONSEQUENCES
Notes In Press
Language eng
DOI 10.1108/EJM-12-2019-0906
Indigenous content off
Field of Research 15 Commerce, Management, Tourism and Services
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Persistent URL http://hdl.handle.net/10536/DRO/DU:30137541

Document type: Journal Article
Collections: Faculty of Business and Law
PVC's Office - Business and Law
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