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Understanding Organisational Cultural Change: An analysis of the structure, implementation and change processes of an organisation-wide program design and evaluation framework.

Louth, J., Coram, V., Potter, Martin and Goodwin-Smith, I. 2020, Understanding Organisational Cultural Change: An analysis of the structure, implementation and change processes of an organisation-wide program design and evaluation framework., University of South Australia, Adelaide, S.Aust..

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Title Understanding Organisational Cultural Change: An analysis of the structure, implementation and change processes of an organisation-wide program design and evaluation framework.
Author(s) Louth, J.
Coram, V.
Potter, MartinORCID iD for Potter, Martin orcid.org/0000-0002-1681-6341
Goodwin-Smith, I.
Publication date 2020-03
Total pages 72
Publisher University of South Australia
Place of publication Adelaide, S.Aust.
Keyword(s) social enterprise
Change Management
Evaluation
Northern Territory
Digital Storytelling
Research Design
Summary This report explores the organisational journey and the stories behind the significant changes that were undertaken to re-imagine how CatholicCare NT sets its evaluation agenda and protocols. As a holistic endeavour, the evaluation journey sought to align with program design and delivery, evidence and evaluation methods, strategic decision making, through to the missions and values of the organisation. Moreover, in an environment where key deliverables and outcomes increasingly require measurement to fulfil contractual obligations, the framework has been developed to ensure that CatholicCare NT’s mission and values are not subsumed by the narrow lens of contract delivery. Within this context, the report explores how evaluation is built around, responds to, and informs the organisational mission and strategic outlook. The change journey, in and of itself, is the important point of reflection, as is the structure of the framework resulting from that journey.
Notes The report concludes that the CatholicCare NT model represents a new standard for holistic evaluation that offers genuine insight and opportunities for the broader sector. A range of commendations, recommendations and opportunities arising from the implementation of the CatholicCare NT evaluation framework are identified. They are categorised under nine key areas: 1. Leadership, clarity and strength of vision. 2. Investing in staff. 3. Communication and key messaging. 4. Simplification. 5. Cultural change as a constant and ongoing process. 6. Adaptability: simultaneous purposefulness and messiness. 7. Identifying nodes of influence. 8. Outside expertise: the use of consultants, evaluators and researchers. 9. Community and participant centeredness.
Language eng
Indigenous content off
Field of Research 200105 Organisational, Interpersonal and Intercultural Communication
160404 Urban and Regional Studies (excl Planning)
190299 Film, Television and Digital Media not elsewhere classified
Socio Economic Objective 940107 Comparative Structure and Development of Community Services
HERDC Research category A6 Research report/technical paper
Persistent URL http://hdl.handle.net/10536/DRO/DU:30140880

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