Quality, requisite imagination and resilience: Managing risk and uncertainty in construction Love, Peter E.D. and Matthews, Jane 2020, Quality, requisite imagination and resilience: Managing risk and uncertainty in construction, Reliability Engineering and System Safety, vol. 204, pp. 1-12, doi: 10.1016/j.ress.2020.107172. Attached Files Name Description MIMEType Size Downloads Title Quality, requisite imagination and resilience: Managing risk and uncertainty in construction Author(s) Love, Peter E.D. Matthews, Jane orcid.org/0000-0003-3367-9278 Journal name Reliability Engineering and System Safety Volume number 204 Article ID 107172 Start page 1 End page 12 Total pages 12 Publisher Elsevier Place of publication Amsterdam, The Netherlands Publication date 2020-12 ISSN 0951-8320 Keyword(s) Construction Quality Rework Risk Resilience Safety Uncertainty Summary Measuring and determining the risks of rework is critical for determining the reliability of construction and ensuring peoples safety. In this paper we aim to addresses the following question: “How can we anticipate and mitigate the consequences of rework in construction?” We adopted a sense-making approach to tackle this question and in doing so acquired knowledge and an understanding of managerial practices and conditions that contributed to rework in a leading construction organization. Using non-conformances as a measure of quality we analyzed 9088 events that required rework in 210 projects to determine its costs and identify those subcontract trades where it was most prevalent. To garner an understanding of the conditions that hindered the organizations ability to ‘anticipate’ the presence and ‘respond’ to the occurrence of rework in its projects, we conducted a series of interviews and found three issues contributing to this situation: (1) the absence of a homogenous culture; (2) a misalignment of strategy; and (3) organizational amnesia. We develop a novel framework to manage the risk and uncertainty of rework based on the concepts of requisite imagination and resilience. The developed framework can be applied not only to construction, but also form part of an integrated preventative maintenance policy to manage an asset's quality during its operations. Language eng DOI 10.1016/j.ress.2020.107172 Indigenous content off Field of Research 01 Mathematical Sciences 09 Engineering 15 Commerce, Management, Tourism and Services HERDC Research category C1 Refereed article in a scholarly journal Persistent URL http://hdl.handle.net/10536/DRO/DU:30141556 Document type: Journal Article Collections: Faculty of Science, Engineering and Built Environment School of Architecture and Built Environment Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Mon, 07 Sep 2020, 09:19:26 EST Tue, 08 Sep 2020, 05:00:24 EST Tue, 08 Sep 2020, 06:03:25 EST Tue, 15 Sep 2020, 13:55:16 EST Tue, 15 Sep 2020, 13:57:36 EST Tue, 15 Sep 2020, 13:58:16 EST Sat, 09 Jan 2021, 01:42:14 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 1 times in Scopus Search Google Scholar Access Statistics: 39 Abstract Views, 1 File Downloads  -  Detailed Statistics Created: Mon, 07 Sep 2020, 09:19:26 EST

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