Harnessing employee innovation in internal crowdsourcing platforms: Lessons from Allianz UK

Benbya, Hind and Leidner, Dorothy 2016, Harnessing employee innovation in internal crowdsourcing platforms: Lessons from Allianz UK, in 2016 International Conference on Information Systems, ICIS 2016, Association for Information Systems, Atlanta, GA.


Title Harnessing employee innovation in internal crowdsourcing platforms: Lessons from Allianz UK
Author(s) Benbya, Hind
Leidner, Dorothy
Conference name ICIS 2016
Conference location Dublin, Ireland
Conference dates 2016/12/11 - 2016/12/14
Title of proceedings 2016 International Conference on Information Systems, ICIS 2016
Publication date 2016
Publisher Association for Information Systems
Place of publication Atlanta, GA
Keyword(s) Employee innovation
Human behavior
Idea management
Innovation platforms
Internal crowdsourcing
Organizational design
Organizational dynamics
Summary Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to reinforce value creation. It details the design elements adopted by the firm to harness employee innovation and distills the lessons learned along the way.
ISBN 9780996683135
Indigenous content off
Field of Research 080610 Information Systems Organisation
HERDC Research category E1.1 Full written paper - refereed
ERA Research output type E Conference publication
Persistent URL http://hdl.handle.net/10536/DRO/DU:30142129

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