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Aged care, ICT, and working anywhere: An Australian case study

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posted on 2023-08-28, 06:48 authored by GH Taylor, Y Blount, M Gloet
This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

History

Pagination

203-222

ISSN

2327-3372

eISSN

2327-3380

ISBN-13

9781522523284

ISBN-10

1522523286

Publisher

IGI Global

Title of book

Anywhere Working and the New Era of Telecommuting

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