Application of hermeneutics to studying an experience mining process

For quite some time, knowledge has been recognised to be an important driver of any present-day organisational process (Drucker, 1995; Lank, 1997; Alavi and Leidner, 2001). Because of its value to business, knowledge ought to be properly managed from the time of its creation, through its structuring and storage, to sharing and dissemination, and its eventual application (Nonaka, 1994).