Business intelligence and analytics (BI&A) capabilities in healthcare

Business Intelligence and Analytics (BI&A) is emerging as an essential area of expertise in healthcare organizations. Healthcare organizations are trying to leverage BI&A as an integral capability to provide quality healthcare service to patients. From an organizational perspective, BI&A extends beyond an artifact or tool to include several capabilities. This chapter conceptualizes potential capabilities that BI&A can bestow to healthcare organizations. A three-category classification of BI&A healthcare capability classification is suggested: BI&A healthcare insight infrastructure capability, BI&A healthcare process capability, and BI&A healthcare integration capability. In this chapter, the authors discuss the attributes of these three BI&A healthcare capabilities to offer understandings into how these capabilities can help healthcare firms. This taxonomy will help healthcare providers and IT professionals in the healthcare industry make informed decisions on how best to adopt BI&A within their firms to provide quality healthcare service.