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Case Study: Design of an Approach for Assessing a Novel Health Capability Maturity Model

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posted on 2024-07-02, 02:07 authored by Lemai NguyenLemai Nguyen, Paul CooperPaul Cooper, Bronwyn Taylor, Imran MuhammadImran Muhammad, Sandeep Reddy
Capability maturity models have been developed and are widely used within healthcare aiming to assess the degree of digitization of the organization, but empirical assessments of the models themselves has been undertaken infrequently. We present a mixed-method approach to assessing a novel health capability maturity model developed by a state government responsible for the management of 86 health services. The approach was designed to be suitable for system level assessment of services and pooled the wisdom and experience of subject matter experts and key stakeholders using a combination of survey and interviews to test and tune the proposed assessment approach and parameters. We applied the approach to assess the target capability model across a number of public health services in Victoria, Australia. The result showed sufficient validity to be able to generate recommendations for further improvement of the capability model and the assessment approach to enable broader application within Australia.

History

Volume

310

Pagination

474-478

ISSN

0926-9630

eISSN

1879-8365

ISBN-13

9781643684567

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Editor/Contributor(s)

Bichel-Findlay J, Otero P, Scott P, Huesing E

Publisher

IOS Press

Place of publication

Amsterdam, The Netherlands

Title of book

MEDINFO 2023 — The Future Is Accessible

Series

Studies in Health Technology and Informatics