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Case Study from Australia Post : towards the online economy with netPOS

chapter
posted on 2003-01-01, 00:00 authored by Rens ScheepersRens Scheepers, P Viola, P Ng, A Farhoomand
Examines how the "old economy" of the traditional postal service has changed over time and how Australia Post is adapting to the many pressures that threaten its existence. With increasing adoption of e-mail as a means of communication, increased competition as a result of deregulation, and the strain of servicing a country with huge distances between inhabited locations and low population density, Australia Post needed to find a solution that would ensure the long-term viability of its business. The retail sector, with its 4,000-plus post office outlets, processed many different types of across-the-counter financial transactions, including banking transactions and utility payments. A project team was established to address the fundamental issue of how to structure the IT infrastructure to enable retail outlets to generate future revenue flows for Post. However, having established the Internet-based infrastructure to connect the extensive chain of retail outlets, the question was whether this new infrastructure would successfully entice third parties to buy into the model.

History

Title of book

Australia Post : towards the online economy with netPOS

Chapter number

1

Pagination

1 - 20

Publisher

University of Hong Kong

Place of publication

Hong Kong, China

ISBN-13

9780324727869

ISBN-10

0324727860

Language

eng

Publication classification

B2.1 Book chapter in non-commercially published book

Copyright notice

2003, University of Hong Kong

Extent

1

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