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Conflict resolution in student teams: an exploration in the context of design education

chapter
posted on 2017-01-01, 00:00 authored by Richard TuckerRichard Tucker, Anthony MillsAnthony Mills, Neda Abbasi
This chapter examines conflict in student design teams. A review of literature is presented to understand conflict within student design teams and explore strategies to manage it. In addition, qualitative data on students’ experiences of team conflict is analysed from two surveys offered to design students in 18 Australian Higher Education Institutions. Analysis of the survey found that “ignoring or avoiding to acknowledge team conflict” is a strategy commonly adopted by students, followed by “trying to resolve team conflict through discussion and improving communication” and “seeking support from teachers.” Drawing upon these findings, the chapter makes recommendations on strategies to prepare students for conflict situations through a number of support models that design instructors might adopt, including both preventive and intervention strategies.

History

Title of book

Collaboration and student engagement in design education

Series

Advances in higher education and professional development

Chapter number

5

Pagination

105 - 124

Publisher

IGI Global

Place of publication

Hershey P.a.

ISBN-13

9781522507277

ISBN-10

1522507272

Language

eng

Publication classification

B Book chapter; B1 Book chapter

Copyright notice

2017, IGI Global

Extent

15

Editor/Contributor(s)

R Tucker

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