How to Make Affordability-Focused Digital Inclusion Interventions More Effective: Lessons from the Connected Students Program

AbstractThis chapter discusses findings from the Connected Students program, a digital inclusion initiative delivered by Telstra (Australia’s largest telecommunications provider) and evaluated by researchers based at RMIT University. The program specifically aimed to address the affordability barriers to digital inclusion experienced by low-income households in a large regional town in Victoria, Australia. Drawing on findings from the program, this chapter outlines lessons and considerations for future digital inclusion programs.