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Identifying supply chain management and e-commerce opportunities at PaperCo Australia

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posted on 2002-01-01, 00:00 authored by D Fowler, P Swatman, Craig ParkerCraig Parker
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations have the opportunity to use this enabling infrastructure to exchange other, more varied types of information than traditional electronic data interchange (EDI) messages. This is especially true of companies with global operations and interests, which lead to a more diverse set of trading activities. This case presents the experiences of a large Australian paper products manufacturer in implementing an electronic document exchange strategy for supply chain management, including the drivers for change which spurred their actions, and describes the issues associated with trying to support existing and future requirements for document exchange across a wide variety of trading partners. The experiences of PaperCo will be relevant to organizations with diverse trading partners, especially small to medium enterprises (SMEs).

History

Chapter number

13

Pagination

252 - 276

Open access

  • Yes

ISBN-13

9781930708167

ISBN-10

1930708165

Language

eng

Notes

Every reasonable effort has been made to ensure that permission has been obtained for items included in Deakin Research Online. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au

Publication classification

B1 Book chapter; B Book chapter

Copyright notice

2002, Idea Group Publishing

Extent

14

Editor/Contributor(s)

F Tan

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