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Representing customer service : telephones and texts

Version 2 2024-06-17, 07:41
Version 1 2014-10-28, 09:31
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posted on 2024-06-17, 07:41 authored by E Wray-Bliss
Representing customer service : telephones and texts

History

Chapter number

3

Pagination

38-59

ISBN-13

9780333946077

ISBN-10

0333946073

Language

eng

Publication classification

B1.1 Book chapter

Copyright notice

2001, Palgrave Macmillan

Extent

12

Editor/Contributor(s)

Sturdy A, Grugulis I, Willmott H

Publisher

Palgrave Macmillan

Place of publication

Basingstoke, U. K.

Title of book

Customer service : empowerment and entrapment

Series

Critical perspectives on work and organisations

Usage metrics

    Research Publications

    Categories

    No categories selected

    Keywords

    159999 Commerce, Management, Tourism and Services not elsewhere classified970115 Expanding Knowledge in Commerce

    Licence

    All Rights Reserved

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