Segmenting tourists based on satisfaction and satisfaction patterns

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chapter

posted on 2008-01-01, 00:00 authored by S Dolnicar, Huong Le

Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry

11

187 - 204

Nova Science Publishers

Hauppage, N.Y.

9781604560022

eng

BN.1 Other book chapter, or book chapter not attributed to Deakin

2008, Nova Science Publishers

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