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Staff perceptions of the implementation of enterprise resource planning systems in three Australian universities

chapter
posted on 2006-01-01, 00:00 authored by Marilyn Fisher, Bernadette Walker-Gibbs
This chapter reports a study that examined the staff perceptions of the implementation of an Enterprise Resource Planning system (ERPs) in three Australian universities. The literature on issues impacting on effective Enterprise Resource Planning (ERP) implementations identified a number of issues that translate from the corporate sector to the higher education sector and included a number that require particular focus in this sector. Case study methodology is used to examine the staff perceptions of the management of ERP implementations in three Australian universities in the process of implementing ERP systems. The study was conducted in two phases. The first phase of the study obtained data through a series of focus groups at one university and, combined with an analysis of the relevant literature served as a framework for the development of the research process in the second phase of the study. This phase involved in depth interviews with staff that enabled the researcher to undertake a more detailed exploration of the staff perceptions of influences affecting ERP system implementations at three Australian universities. This chapter reports that staff perceptions of the process of ERP implementations are central to their efficacious implementations in Australian universities. Staff perceptions demonstrate that particular consideration of organisational influences related to their context and the perceptions of the users of the systems must be factored into the planning for ERP implementations in Universities.

History

Title of book

Re-visioning research and knowledge for the 21st century

Chapter number

9

Pagination

139 - 158

Publisher

Post Pressed

Place of publication

Teneriffe, Qld.

ISBN-13

9781921214059

ISBN-10

1921214058

Language

eng

Publication classification

B1.1 Book chapter

Extent

11

Editor/Contributor(s)

B Walker-Gibbs, B Knight

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