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The application of soft systems methodology to supply chain management
chapterposted on 2007-01-01, 00:00 authored by Ross Smith, D Mackay, Graeme Altmann, L Merlo
This chapter reflects upon techniques that might facilitate improved strategic decision making in a supply chain management (SCM) environment. In particular, it presents the integration of a selection of techniques adapted from an approach to systems-based problem solving that has emerged primarily in the UK over the last 20-30 years—the soft systems methodology (SSM). The results reported indicate that SSM techniques can complement existing SCM decision-making tools. In particular, this chapter outlines a framework for integrating some SSM techniques with approaches based upon the supply-chain operations reference-model (SCOR) .