What is Knowledge Management?

This chapter considers what is meant by the term ‘knowledge management’. It explores this topic by considering the heterogeneous ways in which knowledge management is defined and in which organizational knowledge can be managed. It looks at the diverse range of factors that influence the approach to knowledge management that firms adopt. Knowledge management strategies are also discussed. The chapter concludes with examining several frameworks and taxonomies that have been developed to categorize how the management of organizational knowledge can be achieved.