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Workforce development and E-competency in mental health services

chapter
posted on 01.01.2017, 00:00 authored by Simone RoddaSimone Rodda, M W Abbott, Nicki DowlingNicki Dowling, D I Lubman
Online chat and email are two of the most popular ways of providing e-mental health. Online chat is synchronous communication in a virtual chat room where client and counselor meet at the same time. In contrast, email is referred to as asynchronous because it can be accessed without the synchronous presence of client and counselor. There has been a rapid increase in the demand for chat and email over recent years and much of the demand has been met by services that have traditionally provided helplines or crisis support. This chapter provides an overview of the key issues associated with the delivery of e-mental health services and workforce development. This includes an examination of the range of options for providing e-mental health and key issues to consider when working online. The chapter concludes with a brief exploration of issues associated with client suitability for e-mental health via chat and email.

History

Title of book

Workforce Development Theory and Practice in the Mental Health Sector

Series

Advances in Psychology Mental Health and Behavioral Studies

Chapter number

14

Pagination

284 - 301

Publisher

IGI Global

Place of publication

Hershey, Pa.

ISSN

2475-6660

eISSN

2475-6679

ISBN-13

9781522518747

ISBN-10

1522518746

Language

eng

Publication classification

B1 Book chapter

Extent

15

Editor/Contributor(s)

Mark Smith, Angela Jury