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AQIS, EXDOC and the 'meaties' : an interpretivist case study of an Australian export documentation system implementation

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conference contribution
posted on 2001-01-01, 00:00 authored by L Wilkins, P Swatman, Tanya Castleman
EXDOC is an on-line export documentation system implemented by the Australian Quarantine Inspection Service [AQIS] and used currently by 90% of meat exporters. At a time when governments world-wide are increasingly committed to introducing electronic service delivery [ESD], this is a timely exemplar of innovative practice. In this paper, we consider the initial implementation of EXDOC in the meat export sector in order to identify the factors that led to the successful adoption of this system.

We consider these factors in the context of diffusion of innovation literature supplemented with Bijker’s social constructivist framework. The theoretical flexibility provided by this combination of approaches enabled us to draw out a number of implications from the data that bear on strategy formulation.

Factors found to have significant bearing on the early adoption of EXDOC included: (1) idiosyncratic factors precipitating the initial implementation (2) the constraints based on accommodating user capabilities (3) the organisational role taken by AQIS (4) diffusion as a self-reinforcing and value-adding effect.

A standard represents both a problem as a requirement of such a system and a problem solving strategy eliciting compliance to the system requirements. Over the period of shaping and stabilizing of the industry standard, AQIS was required to act as facilitator in the coordination of the actors.

The implementation of systems like EXDOC enables users to identify what they want from a system, specifying their preferences and tradeoffs. Such implementations offer opportunities for systems redesign within export business sectors with major strategic implications for the industry.


Title of proceedings

Fourteenth Bled Electronic Commerce Conference : E-Everything: e-Commerce, e-Government, e-Household, e-Democracy, Bled, Slovenia, June 25 - 26, 2001


Bled Electronic Commerce Conference (14th : 2001 : Bled, Slovenia)


559 - 574


Bled Electronic Commerce Conference


Bled, Slovenia

Place of publication

Bled, Slovenia

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End date





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E1 Full written paper - refereed

Copyright notice

2001, Bled Electronic Commerce Conference


B O`Keefe, C Loebbecke, J Grlcar, A Pucihar, G Lenart

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