A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships
conference contribution
posted on 2001-01-01, 00:00 authored by Nichola RobertsonNichola Robertson, Robin ShawA conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships
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Title of proceedings
9th international colloquium in relationship marketingEvent
International Colloquium in Relationship Marketing (9th : 2001, Montreal, Canada)Pagination
69 - 87Publisher
Concordia UniversityLocation
Montreal, CanadaPlace of publication
Montreal, CanadaStart date
2001-09-24End date
2001-09-26Language
engPublication classification
E1 Full written paper - refereedCopyright notice
2001, Concordia UniversityEditor/Contributor(s)
M Paulin, R FergusonUsage metrics
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