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A critical review of performance measurement methods for healthcare facilities management
conference contribution
posted on 2010-01-01, 00:00 authored by Yuhainis Abdul Talib, Priyadarsini Rajagopalan, Chunlu LiuChunlu LiuThis paper aims to define the tools used for performance measurement in Healthcare Facilities Management. The research analyses relevant literature on various tools of performance measurement for healthcare facilities. Contributions made from the literature will be divided into three attributes namely soft performance measurement, hard performance measurement and a hybrid performance measurement. The findings discussed in this paper may give valuable insights to service providers with regards to the incorporation of both soft and hard attributes of performance measurement to strategically manage facilities. The organisation business strategy will eventually gain the benefits by cost saving of non-core activities.
History
Event
International Conference on Construction and Real Estate Management (8th : 2010 : Brisbane, Queensland)Pagination
209 - 212Publisher
China Architecture & Building PressLocation
Brisbane, QueenslandPlace of publication
[Brisbane, Qld.]Start date
2010-12-01End date
2010-12-03ISBN-13
9787112126125Language
engPublication classification
E1 Full written paper - refereedEditor/Contributor(s)
Y Wang, J Yang, G Shen, J WongTitle of proceedings
ICCREM 2010 : Proceedings of 2010 International Conference on Construction and Real Estate ManagementUsage metrics
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