Deakin University
Browse

A hermeneutic analysis of the Denver international baggage handling system

Download (1.07 MB)
conference contribution
posted on 2004-01-01, 00:00 authored by S Lukaitis, Jacob CybulskiJacob Cybulski
This paper attempts to demonstrate the principles of hermeneutics in an effort to understand factors affecting Information Systems (IS) projects. As hermeneutics provides a systematic method of interpreting text from multiple information sources, thus, Information Systems being prima facie defined and documented as text documents, are eminently suited for this mode of investigation. In this paper, we illustrate hermeneutics by analysing a sample case study document describing a well known project of Denver International Airport (DIA) Automated Baggage Handling System, which was extensively reported in IS and management press and studied by Montealegre and his colleagues (Montealegre, Nelson, Knoop, & Applegate, 1999, p553-554). As a result of the hermeneutic approach to the analysis of this document, a new "flexibility" factor has been discovered to play an important, yet unreported, role in the DIA system demise. In the DIA case, the observed flexibility factor influenced the quality of the interaction between the actors, the prevailing environment and the information systems.

History

Pagination

1 - 16

Location

Canberra, ACT

Open access

  • Yes

Start date

2004-07-16

End date

2004-07-17

ISBN-13

9781920942205

ISBN-10

1920942203

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

E1 Full written paper - refereed

Editor/Contributor(s)

D Hart, S Gregor

Usage metrics

    Research Publications

    Categories

    No categories selected

    Keywords

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC