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A knowledge-rich similarity measure for improving IT incident resolution process

conference contribution
posted on 2010-07-23, 00:00 authored by Y B Kang, Arkady ZaslavskyArkady Zaslavsky, S Krishnaswamy, C Bartolini
A knowledge-rich similarity measure for improving IT incident resolution process

History

Pagination

1781 - 1788

Publisher

ACM Press

Location

Sierre, Switzerland

Start date

2010-03-22

End date

2010-03-26

ISBN-13

9781605586380

Publication classification

E1.1 Full written paper - refereed

Title of proceedings

SAC'10 : Proceedings of the ACM Symposium on Applied Computing

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