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A knowledge-rich similarity measure for improving IT incident resolution process
Version 2 2024-06-05, 01:35
Version 1 2019-07-09, 14:52
conference contribution
posted on 2024-06-05, 01:35 authored by YB Kang, Arkady ZaslavskyArkady Zaslavsky, S Krishnaswamy, C BartoliniA knowledge-rich similarity measure for improving IT incident resolution process
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Pagination
1781-1788Location
Sierre, SwitzerlandPublisher DOI
Start date
2010-03-22End date
2010-03-26ISBN-13
9781605586380Publication classification
E1.1 Full written paper - refereedTitle of proceedings
SAC'10 : Proceedings of the ACM Symposium on Applied ComputingPublisher
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