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A model for stakeholder interactions in hospitals : towards understanding the patient flow process

conference contribution
posted on 2010-01-01, 00:00 authored by Kathy Eljiz, A Fitzgerald, T Sloan
The aim of this research is to understand how stakeholder interactions can facilitate the patient flow process within a hospital. An analysis of the findings reveals that nurses are in a perfect position to be a conduit between doctors and managers. This is due to several factors including the nurses understanding of both the clinical and control worlds, as well as nurses ability to form networks based on their pivotal characteristics. As a result of these findings, a model for better understanding stakeholder relationships is developed. In this research, a mixed methods approach was used by undertaking a cultural assessment via survey questionnaire, complemented by observations of interactions between organisational actors, including formal semi-structured interviews and reflections of many hours of observation. Glouberman and Mintzberg’s four world’s models is used as a foundation for the arguments of this paper. Mitchell, Agle and Wood’s (1997) model is used to discuss the three stakeholder groups of this research including doctors, nurses, and managers.

History

Event

Australian and New Zealand Academy of Management Conference (24th : 2010 : Adelaide, S.Aust.)

Pagination

1 - 15

Publisher

ANZAM

Location

Adelaide, S.A.

Place of publication

[Adelaide, S.A.]

Start date

2010-12-08

End date

2010-12-10

Language

eng

Publication classification

E1.1 Full written paper - refereed

Title of proceedings

ANZAM 2010 : Refereed Papers of the 24th Annual Australian and New Zealand Academy of Management Conference

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