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A model of student satisfaction : international postgraduate students from Asia

conference contribution
posted on 2007-01-01, 00:00 authored by Rodney ArambewelaRodney Arambewela, J Hall
The internationalisation of higher education remains one of the major challenges faced by universities with the increasing mobility and rising expectations of a highly diversified student community worldwide. With the competitiveness of the industry, universities will need to focus on factors influencing student satisfaction to improve service quality where required. This paper draws on the theory of cognitive dissonance dealining with disconformation of expectations that results in customer satisfaction and using structural equation modelling, investigates factors that influence satisfaction of international postgraduate students from Asian countries studying in Australia and concludes with strategic implications for universities.

History

Event

European Conference of the Association for Consumer Research (2007 : Milan, Italy)

Pagination

129 - 135

Publisher

Association for Consumer Research

Location

Milan, Italy

Place of publication

Milan, Italy

Start date

2007-07-10

End date

2007-07-14

ISBN-10

0915552604

Language

eng

Notes

Access to this item is freely available via the link below.

Publication classification

E1 Full written paper - refereed

Editor/Contributor(s)

S Borghini, M McGrath, C Otnes

Title of proceedings

EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research

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