posted on 2007-01-01, 00:00authored byA Ramirez-Melgoza, N Ashkanasy, J Ciarrochi, Julie Wolfram Cox
In the workplace, superiors and subordinates may engage in a spiral of aggressive communication and emotional reaction that can lead to negative attitudes and unproductive organisational outcomes and higher staff turnover. In the manuscript, we develop and propose a model of superiors' and subordinates' aggressive communication and emotional reactions. In our model we suggest that organisational context (culture) and individual personal characteristics (personality, trust, self-esteem) influence superiors' and subordinates' aggressive communication. We also suggest that individual emotional characteristics (positive/negative affect, emotional intelligence) influence the protagonists' emotional reactions. Finally, we propose that subordinates' emotional reactions and organisational culture influence their attitudes (organisational identity, perception of a masculine vs. feminine organisation) and their considered behaviours (performance, turnover). We conclude with a discussion of potential limitations, and implications for theory, research, and practice.
History
Pagination
1 - 19
Location
Sydney, N.S.W.
Open access
Yes
Start date
2007-12-04
End date
2007-12-07
ISBN-13
9781863081405
ISBN-10
1863081402
Language
eng
Notes
Reproduced with the specific permission of the copyright owner.
Publication classification
E1 Full written paper - refereed
Copyright notice
2007, ANZAM
Editor/Contributor(s)
R Chapman
Title of proceedings
ANZAM 2007 : Managing our intellectual and social capital