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A model of superiors and subordinates' aggressive communication in the workplace

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conference contribution
posted on 2007-01-01, 00:00 authored by A Ramirez-Melgoza, N Ashkanasy, J Ciarrochi, Julie Wolfram Cox
In the workplace, superiors and subordinates may engage in a spiral of aggressive communication and emotional reaction that can lead to negative attitudes and unproductive organisational outcomes and higher staff turnover. In the manuscript, we develop and propose a model of superiors' and subordinates' aggressive communication and emotional reactions. In our model we suggest that organisational context (culture) and individual personal characteristics (personality, trust, self-esteem) influence superiors' and subordinates' aggressive communication. We also suggest that individual emotional characteristics (positive/negative affect, emotional intelligence) influence the protagonists' emotional reactions. Finally, we propose that subordinates' emotional reactions and organisational culture influence their attitudes (organisational identity, perception of a masculine vs. feminine organisation) and their considered behaviours (performance, turnover). We conclude with a discussion of potential limitations, and implications for theory, research, and practice.

History

Event

Australian and New Zealand Academy of Management Conference (21st : 2007 : Sydney, N.S.W.)

Pagination

1 - 19

Publisher

Promaco Conventions

Location

Sydney, N.S.W.

Place of publication

Canning Bridge, W.A.

Start date

2007-12-04

End date

2007-12-07

ISBN-13

9781863081405

ISBN-10

1863081402

Language

eng

Notes

Reproduced with the specific permission of the copyright owner.

Publication classification

E1 Full written paper - refereed

Copyright notice

2007, ANZAM

Editor/Contributor(s)

R Chapman

Title of proceedings

ANZAM 2007 : Managing our intellectual and social capital

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