Deakin University
Browse

File(s) under permanent embargo

A model of the production of representational fidelity: an investigation in the business intelligence system context

conference contribution
posted on 2017-08-04, 00:00 authored by Van-Hau TrieuVan-Hau Trieu, Andrew Burton-Jones
In recent years, the concept of Business Intelligence (BI) has become increasingly popular in both academic and practitioner literatures. Many universities have been adopting BI systems to help them understand, improve, and report on their performance, a trend that is accelerating with the rise of influential and controversial assessment regimes. The core assumption of BI systems is that they offer a ‘single-source of truth,’ but such an assumption may not be tenable in an academic setting because much academic research is a social construction and academics and administrators can shape how they present their research to others. Motivated by the practical importance of effective use in this context, we conducted an in-depth single case study to learn what it would take for an organization such as a university to use a BI system effectively. We focused particularly how the concept of representational fidelity and how the university represented its performance in a national assessment exercise. Our data analysis revealed the practices involved in the production of representational fidelity at the individual and collective levels, and the interdependencies between these levels. From the findings, we developed a theoretical framework to explain how individuals participate in the production of representational fidelity. More generally, we introduce a new perspective on the role of BI systems, i.e. BI systems are used to optimise objective data and serve as a rose-tinted window. We also discovered conditions that enable and constrain this process.

History

Event

Academy of Management. Annual Meeting (2017 : Atlanta, Georgie)

Volume

2017

Issue

1

Publisher

Academy of Management

Location

Atlanta, Georgia

Place of publication

Briarcliff Manor, N. Y .

Start date

2017-08-04

End date

2017-08-08

ISSN

0065-0668

eISSN

2151-6561

Language

eng

Publication classification

E1.1 Full written paper - refereed; E Conference publication

Copyright notice

2017, Academy of Management

Title of proceedings

2017 AOM: Academy of Management Annual Meeting Proceedings

Usage metrics

    Research Publications

    Categories

    No categories selected

    Keywords

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC