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A stage model of intranet technology implementation and management

conference contribution
posted on 1999-01-01, 00:00 authored by J Damsgaard, Rens ScheepersRens Scheepers
In the seventies, Nolan was the first to address the need for a descriptive stage theory concerning the planning, organizing, and controlling activities associated with managing the organizational computer resource. The arrival of newer technologies such as those based on the Internet calls for fresh approaches in terms of their implementation and management. Intranet technology – which is based on Internet technology – differs from other types of IT in terms of its use and implementation. We propose a four-stage model for intranet implementation and management. Each stage is portrayed by seven general characteristics. We propose that in order to ensure intranet institutionalization, three existential crises must be overcome. Firstly, if the intranet is not nurtured by a sponsor it cannot evolve beyond its experimental beginnings. Secondly, if a critical mass of both users and content cannot be reached simultaneously, the intranet will not progress. Finally, if the intranet remains uncontrolled, it will be perceived to be useless and therefore users will abandon it.



European Conference on Information Systems (7th : 1999 : Copenhagen, Denmark)


100 - 116


Copenhagen Business School


Copenhagen, Denmark

Place of publication

[Copenhagen, Denmark]

Start date


End date




Publication classification

E1.1 Full written paper - refereed


J Pries-Heje, C Ciborra, K Kautz, J Valor, E Christiaanse, D Avison, C Heje

Title of proceedings

Proceedings of the Seventh European Conference on Information Systems, ECIS 1999, Copenhagen, 1999

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