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A system dynamics view of the role of customer satisfaction in increasing company profits

conference contribution
posted on 2001-01-01, 00:00 authored by G King
A system dynamics view of the role of customer satisfaction in increasing company profits

History

Title of proceedings

Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedings

Event

Australia New Zealand Systems Conference (7th: 2001: Perth, W.A.)

Pagination

220 - 228

Publisher

Edith Cowan University, School of Management Information Systems, We-B Centre

Location

Perth, W.A.

Place of publication

Churchlands, W.A.

Start date

2001-11-27

End date

2001-11-28

ISBN-13

9780729805001

ISBN-10

072980500X

Language

eng

Publication classification

E1 Full written paper - refereed

Editor/Contributor(s)

W Hutchinson, M Warren

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