A system dynamics view of the role of customer satisfaction in increasing company profits
conference contribution
posted on 2001-01-01, 00:00 authored by G KingA system dynamics view of the role of customer satisfaction in increasing company profits
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Title of proceedings
Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedingsEvent
Australia New Zealand Systems Conference (7th: 2001: Perth, W.A.)Pagination
220 - 228Publisher
Edith Cowan University, School of Management Information Systems, We-B CentreLocation
Perth, W.A.Place of publication
Churchlands, W.A.Start date
2001-11-27End date
2001-11-28ISBN-13
9780729805001ISBN-10
072980500XLanguage
engPublication classification
E1 Full written paper - refereedEditor/Contributor(s)
W Hutchinson, M WarrenUsage metrics
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