File(s) not publicly available
A taxonomy of expressed emotion in complaints
conference contribution
posted on 2004-01-01, 00:00 authored by R Bennett, Charmine Hartel, J McColl-KennedyA taxonomy of expressed emotion in complaints
History
Event
European Marketing Academy. Conference (33rd : 2004 : Spain, Murcia)Publisher
Universidad de Murcia, Servicio de PublicacionesLocation
Murcia, SpainPlace of publication
[Murcia, Spain]Start date
2004-05-18End date
2004-05-21ISBN-13
9788483714645ISBN-10
8483714647Language
engPublication classification
E1 Full written paper - refereedEditor/Contributor(s)
J Munuere-AlemanTitle of proceedings
Worldwide marketing? : proceedings of the 33rd EMAC Conference, Murcia 2004, May, 18th-21st 2004, University of MurciaUsage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC