Activities and artifacts in service engineering: Case study report of service engineering framework

Digitally enabled service becomes very pervasive nowadays. In this type of service, a functionality of a business service is supported and enriched by software services arranged in a service-oriented system. Various methodologies were proposed to design and develop such service, but mostly focus only on either business side or software side. Integrating these two approaches a Service Engineering Framework was proposed. This paper is a report on case studies performed based on the framework. After the description and examination of the case studies, a refinement of the framework is proposed. The conclusion provides six modeling aspects in service engineering: Business, capability, value, service, interaction, process and software.