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Alexa depression and anxiety self-tests: A preliminary analysis of user experience and trust
conference contribution
posted on 2023-02-14, 23:14 authored by JC Quiroz, T Bongolan, K IjazMental health resources available via websites and mobile apps provide support such as advice, journaling, and elements from cognitive behavioral therapy. The proliferation of spoken conversational agents, such as Alexa, Siri, and Google Home, has led to an increasing interest in developing mental health apps for these devices. We present the pilot study outcomes of an Alexa Skill that allows users to conduct depression and anxiety self-tests. Ten participants were given access to the Alexa Skill for two-weeks, followed by an online evaluation of the Skill's usability and trust. Our preliminary evaluation suggests that participants trusted the Skill and scored the usability and user experience as average. Usage of the Skill was low, with most participants using the Skill only once. In view of work-in-progress, we also present a discussion of implementation and study design challenges to guide the current literature on designing spoken conversational agents for mental health applications.
History
Pagination
494-496Location
ELECTR NETWORKPublisher DOI
Start date
2020-09-12End date
2020-09-17ISBN-13
9781450380768Language
EnglishTitle of proceedings
UbiComp/ISWC 2020 Adjunct - Proceedings of the 2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2020 ACM International Symposium on Wearable ComputersEvent
ACM International Joint Conference on Pervasive and Ubiquitous Computing (UbiComp) / ACM International Symposium on Wearable Computers (ISWC)Publisher
ASSOC COMPUTING MACHINERYUsage metrics
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Categories
Keywords
Science & TechnologyTechnologyComputer Science, CyberneticsComputer Science, Interdisciplinary ApplicationsComputer Science, Theory & MethodsEngineering, Electrical & ElectronicTelecommunicationsComputer ScienceEngineeringmental healthconversational agentdepressionanxietyAlexaHealth ServicesDepressionBehavioral and Social ScienceClinical ResearchMental HealthMental health3 Good Health and Well Being