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Analysis of the textual content of mined open source usability defect reports
conference contribution
posted on 2017-01-01, 00:00 authored by N S M Yusop, Jean-Guy SchneiderJean-Guy Schneider, John Grundy, Rajesh VasaRajesh VasaWriting a good usability defect report can be a tedious task, especially in identifying what important information should be included, and capturing the attention of software developers to fix them. This paper is a continuity of our previous studies investigating software development practitioners' day-to-day practices when dealing with usability defects. In this study, we mined 377 developer-tagged usability defect reports from Mozilla Thunderbird, Firefox for Android and Eclipse Platform to confirm what software development practitioners claimed to provide when reporting usability defects. We looked for the presence of key defect attributes - steps to reproduce, impact, software context, expected output, actual output, assumed causes, solution proposal and supplementary information. In addition, we analyzed the trend of different types of usability defects, correlation between usability defects and defect severity, and failure qualifier. Our findings demonstrate a mismatch between what software development practitioners claimed to provide when reporting usability defects, and the information that actually appears in the defect reports. The results of our research have important implications for software defect reporting, especially in designing more effective mechanisms for reporting usability defects.
History
Event
IEEE Computer Society. Conference (24th : 2017 : Nanjing, China)Series
IEEE Computer Society ConferencePagination
358 - 367Publisher
Institute of Electrical and Electronics EngineersLocation
Nanjing, ChinaPlace of publication
Piscataway, N.J.Publisher DOI
Start date
2017-12-04End date
2017-12-08ISSN
1530-1362ISBN-13
9781538636817Language
engPublication classification
E Conference publication; E1 Full written paper - refereedCopyright notice
2017, IEEEEditor/Contributor(s)
Jian Lv, He Zhang, Mike Hinchey, Xiao LiuTitle of proceedings
APSEC 2017 : Proceedings of 24th Asia-Pacific Software Engineering ConferenceUsage metrics
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Keywords
bugzillasoftware defect reportingusability defectsScience & TechnologyTechnologyComputer Science, Software EngineeringEngineering, Electrical & ElectronicComputer ScienceEngineeringBUG REPORTCLASSIFICATIONTOOLSInformation SystemsDistributed ComputingArtificial Intelligence and Image ProcessingSoftware Engineering
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