File(s) under permanent embargo

App reviews: breaking the user and developer language barrier

conference contribution
posted on 01.01.2016, 00:00 authored by Leonard HoonLeonard Hoon, M A Rodriguez-García, Rajesh VasaRajesh Vasa, R Valencia-García, Jean-Guy Schneider
Apple, Google and third party developers offer apps across over twenty categories for various smart mobile devices. Offered exclusively through the App Store and Google Play, each app allows users to review the app and their experience with it. Current literature offers a general statistical picture of these reviews, and a broad overview of the nature of discontent of apps. However, we do not yet have a good framework to classify user reviews against known software quality attributes like performance or usability. In order to close this gap, in this paper, we develop an ontology encompassing software attributes derived from software quality models. This decomposes into approximately five thousand words that users employ to review apps. By identifying a consistent set of vocabulary that users communicate with, we can sanitise large datasets to extract stakeholder actionable information from reviews. The findings offered in this paper assists future app review analysis by bridging end-user communication and software engineering vocabulary.

History

Event

CIMAT A.C. Mathematics Research Centre. Conference (4th : 2015 : Mazatlán, Mexico)

Source

Trends and Applications in Software Engineering

Series

CIMAT A.C. Mathematics Research Centre Conference

Pagination

223 - 233

Publisher

Springer International Publishing

Location

Mazatlán, Mexico

Place of publication

Cham, Switzerland

Start date

28/10/2015

End date

30/10/2015

ISBN-13

978-3-319-26283-3

Language

eng

Publication classification

E Conference publication; E1.1 Full written paper - refereed

Copyright notice

2016, Springer International Publishing Switzerland

Editor/Contributor(s)

J Mejia, M Munoz, Á Rocha, J Calvo-Manzano

Title of proceedings

CIMPS'15 : Proceedings of the 4th International Conference on Software Process Improvement